Career: Customer Experience Specialist – Phoenix, AZ

 
 
 
Do you want to work for one of the most respected companies in the country?
 
Apply today, to be considered for this excellent career opportunity in Phoenix, AZ!



NOT just another job, but a CAREER! Check out the following perks to see why….
 

  • 401K with company contribution (Proof, there is still a company willing to invest in your future!)
  • Profit Sharing Plan
  • 18 days PTO (THAT’S RIGHT,18! Relax, disconnect and do what makes you happiest. You deserve it!)
  • Medical, Dental, Vision Coverage (Affordable plan options for employee and family)
  • Latest tech resources: new computer, dual monitors, headset, new personal cube designed for collaboration
  • New contact center facility
  • On-site employee game room (Take a break, engage with co-workers and play some Xbox or Ping Pong!)
  • Office located conveniently near major freeways for a quick daily commute


Customer Experience Specialist
 
Pay Rate: Compensation starting at $15 /hour
 
Responsibilities:

  • Consistently delivers a remarkable customer service experience.
  • Responsible for improving customer retention using strategic programs, services and excellent communication.
  • Works extensively with the customer to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.
  • Accepts coaching and takes action to improve performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provides a personalized approach that shows customers we can help, regardless of their need.

 
Requirements:

  • Experience providing customer service in a retail, E-commerce or related field preferred.
  • Experience working in a contact center environment preferred.
  • Knowledge of Microsoft Office Suite and strong experience using enterprise systems (i.e. SAP, Oracle, Salesforce)
  • Experience using relevant computer applications and contact center systems
  • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
  • Skilled working with dual monitors and multi-line phone systems
  • Strong typing and data entry skills required
  • Self-starter with proof of a strong work ethic

 


Please provide the following information to be considered:
 
Name (required)

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